Issue:
Platforma requires an internet connection to function correctly even if you run it fully on-premise. In environments with strict firewalls, such as hospitals or research institutions, users may find that the application does not run immediately after installation. This is because Platforma needs to communicate with external servers, and access to these servers may be blocked by default. To resolve this, your IT department will need to whitelist our IP addresses.
Explanation:
We understand that data security is a top priority, especially when dealing with sensitive patient or research data. We want to assure you that Platforma is an on-premise solution, and your sequencing data is processed entirely within your local environment. We do not have access to your data, and it is never transferred to our servers.
The requirement for an internet connection is for two specific operational purposes:
License Validation: Platforma periodically communicates with our servers to validate your software license. This is a standard procedure to ensure the software is authentic and being used in accordance with the license agreement. This communication is minimal and does not include any of your research data.
Access to the Block Registry: Platforma is a modular platform that utilizes "blocks" for various bioinformatics tasks. These blocks are stored in a central repository called the Block Registry. An internet connection is necessary to:
Download new and updated blocks to expand the functionality of the platform.
Ensure that you have the latest versions of the blocks, which may include important updates and bug fixes.
Resolution:
To ensure that Platforma can connect to our servers for license validation and to access the Block Registry, please provide the following IPv4 addresses to your IT department and request that they be whitelisted in your firewall configuration:
75.2.96.100
99.83.215.63
By whitelisting these IP addresses, you will allow Platforma to function as intended while maintaining the security and privacy of your data within your local environment.
If you or your IT department have any further questions or concerns, please do not hesitate to contact our support team at support@milaboratories.com.